Legal Envelope
PLAYER TERMS
These terms govern access to Shards, marketplace behavior, paid content, and live-service operations across the Fractured Net.
Effective
Feb 11, 2026
Refund Policy
Final sale
Service Model
Live + evolving
Contact
support@play-shards.com
1. Eligibility and Accounts
You must be at least 13 years old to use Shards. If you are under the age of majority where you live, you must use Shards with parent or guardian permission.
You are responsible for account activity under your credentials and for keeping your login information secure.
2. Purchases, Credits, Flux, and Virtual Items
Shards may offer paid products, including credit bundles and card-related content (such as packs and marketplace purchases). Credits, Flux, cards, and other in-game items are virtual items licensed to you for use in Shards.
Virtual items have no cash value, are not your personal property, and are not redeemable for money except where required by law.
All purchases are final. We do not provide refunds for card purchases, pack purchases, currency purchases, or other virtual-item transactions, except where required by law.
3. Marketplace and Economy
Marketplace listings, prices, fees, and availability may change over time. We may enforce listing limits, minimums, maximums, expiration windows, and transaction fees.
We do not guarantee resale value, price stability, or market liquidity for any virtual item.
4. Live Service Changes
We may change game mechanics, card characteristics, balance, rewards, progression systems, economy settings, and feature behavior at any time, with or without notice.
These changes may affect cards or content you previously acquired, and we are not obligated to preserve prior versions or prior in-game value.
5. Service Availability and Shutdown
Shards is an online live service and may be suspended, discontinued, or shut down in whole or in part at any time.
If service is discontinued, access to cards, accounts, inventories, progression, and other virtual items may end. Unless required by law, we are not obligated to provide compensation, refunds, or continued access after shutdown.
6. Acceptable Use and Enforcement
You may not exploit, cheat, abuse payment systems, interfere with service operations, or violate applicable law while using Shards.
We may investigate misuse and suspend or terminate access where appropriate.
7. Disclaimers and Limitation
Shards is provided on an "as is" and "as available" basis to the fullest extent permitted by law. To the fullest extent permitted by law, we disclaim warranties and limit liability for indirect, incidental, special, consequential, or exemplary damages arising from your use of Shards.
8. Changes to These Terms
We may update these Terms. Continued use of Shards after updates means you accept the revised Terms.
9. Contact
Questions about these Terms:
support@play-shards.com